RETURN & REFUNDS POLICY

RETURN & REFUNDS POLICY

Please carefully read the terms and conditions of our return policy below.
Do NOT return anything until you have completed a Returns Request Form.

Return or Exchange Policy

We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Hair Extension or Synthetic Wigs for the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

To proceed with your Return or Exchange, please use the following link to continue to our Return Portal: 

https://www.willwigs.com/apps/returns

Cancellations Policy

We understand that it is a very important undertaking to order a wig for your needs, and our cancellation policy was created with bearing this in mind. However, it is important to note that our wigs are made to order, and once the tailoring process has begun the materials cannot be reused.
The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.

(1) Orders canceled within 24 hours of payment confirmation will be no fee taken.

(2) Orders canceled after 24 hours, or we have processing the producing, sorry to say that we will charge a 40% cancellation fee. This fee is to cover the wig as the material fee.

(3) Orders canceled after we have finished the producing, sorry to say that we will charge a 50% cancellation fee. This fee is to cover the wig as the material fee.

(4) Orders canceled after we have shipped to you, sorry to say that the order can't be cancelled.

To cancel your order send an email to service@willwigs.com stating your order number and reason for cancellation.

Please note that your order will automatically be cancelled if you do not pay within 2 hours.

May I return orders without contacting you

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from.

How may I contact you?

You may contact us by e-mail at service@willwigs.com and we will reply to your email in less than 24 hours.

If you wish to exchange your item(s) please follow our exchange policy. 

Shipping cost for Return or Exchange

Refunds for any return exclude the initial shipping cost paid to ship your package, that shipping fee is non-refundable.

We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear parcel, which we will not be responsible for.

Shipping

All products are free of shipping, and if you have an emergency, you need to pay an additional $40 to use fast shipping.

Please ensure your delivery details are correct as any undelivered orders will be returned at your cost.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

We cannot refund any returns that are lost in transit.

WillHairWigs reserve the right not to supply to customers who repeatedly return orders.